Class: Spanish for Social Services

Quantity in Basket:none Code: 12509 Price:$160.00

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September 11, 25 and October 2, 16, 2010. 9:00 a.m. to 12:00 p.m. Materials included.

Related Item(s)

Code Name Price Availability   sscert Class: Spanish for Social Services 12 contact hours certificate $25.00

Maria Oliveira Language Learning Center has been approved as a Continuing Education Provider by the California Board of Behavioral Sciences.  Approval No. PCE 4311.

Price: $160.00. Textbooks included (Conversational Spanish, Series 1 workbook* and Spanish Vocabulary and Phrases for Social Services Professionals CD and Book**. Access to a password protected area to practice the course content will be made available at registration time.)

**The CD and Booklet will help to enable communication, save time in a crisis, and improve efficiency. Learn the basic questions and understand the answers that are vital in emergencies, screenings, and routine interviews. Determine living expenses, financial problems, qualifying factors, family relationships. Obtain identification, income information, and legal status. Social Workers and Eligibility Workers will learn effective phrases, vocabulary, and questions for a more productive outcome.

*Workbook: This 140-page illustrated workbook offers a variety of easy-to-follow exercises. Answers to all exercises are included.

Course Description:

For Social Services professionals who interact with Spanish-speaking clients, this class enables communication, saves time in a crisis, and improves efficiency. Learn the basic questions and understand the answers that are vital in emergencies, screenings, and routine interviews. Determine living expenses, financial details, qualifying factors and family relationships. Obtain identification, income information, and legal status. Social Workers, Eligibility staff and receptionists will learn effective phrases, vocabulary, and questions to use for a more productive interaction.

Course Objectives

Upon successful completion of course, students will be able to speak and understand Spanish effectively enough to:

• Obtain accurate personal information from client, such as: Name (first and last), phone number, address, alternative contact information, place of employment and social security number.
• Schedule appointments and meetings.
• Greet clients either at the office or on the phone.
• Make referrals to appropriate departments.
• Share information about agency related services.
• Evaluate financial situations, including income and expenses.
• Determine living arrangements, including household constituents, number of minors, and number of elderly.

Benefits:

1. Reduced workload. Move your clients along to the next level in the Social Services process without the delays that come from language barriers.
2. Save time. No need to wait for a translator!
3. Improved efficiency. Your clients and your department will appreciate your time-saving efforts.
4. Increased trust and cooperation. Your clients will feel less intimidated by the process if there is mutual understanding; your ability to communicate will ease their comfort level, especially in emergency situations.
5. Your improved interactions can lead to promotions and increased pay.